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Support platform

eris

Keep your users happy, automatically.

AI-assisted
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everywhere your users are

Three surfaces, one brain.

Widget

Drop a snippet into your product. Users get suggested answers before a ticket is even filed.

Widget preview

> my export is stuck at 40%

◆ Looks like a stalled worker — restarting it now. This has happened to 6 other users this week, same fix.

smart suggestions

AI drafts it. A human sends it.

eris reads the ticket, matches it against every resolution your team has ever applied, and drafts a fix. Your team reviews, edits if needed, and sends — so replies stay fast without losing the personal touch.

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Backed by a human team when it matters.

ticket #4821 — export stuck
> My export has been stuck at 40% for 20 minutes.
· eris matched 6 similar tickets, all resolved the same way.
◆ Suggested reply: restart the export worker, notify the user, log cause as "stalled queue worker."
· Waiting for human approval…
> Approved and sent. Resolution saved to knowledge base.

the feedback loop

Every closed ticket makes the next one faster.

01

Ticket closed

A human confirms the fix worked.

02

Resolution + data saved

The fix and the request that needed it are stored together.

03

Future tickets resolve faster

The next similar ticket gets the same consistent answer, instantly.

0%

tickets resolved with an AI-suggested fix

capabilities

Smart suggestions, human in the loop

The AI identifies common problems and drafts a resolution — your team reviews, edits, and sends, so every reply stays personal.

Knowledge that compounds

When a ticket closes, the resolution and the data used to reach it are saved, so the next similar ticket resolves faster and stays consistent.

Widget, platform, or Discord

Drop a widget into your product, work from the nominal dashboard, or let your team and users resolve tickets straight from Discord.

Consistent resolutions

Every applied fix is tied to the request that produced it, so the same problem gets the same high-quality answer every time.

Built for fast, personal support

Automate the repetitive parts of support without losing the personal touch your users actually notice.

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